Effective Date: 07/10/2025
Go Grocery (“we”, “our”, or “us”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with:
New Zealand Privacy Act 2020
General Data Protection Regulation (GDPR), where applicable
PCI DSS standards (via third-party payment providers)
By accessing or using the Go Grocery platform (the “Service”), you agree to the practices described in this Privacy Policy.
We collect only the information necessary to operate and improve our Service.
Name
Email address
Phone number
Delivery address
Orders placed
Payment status (processed via third-party providers)
Delivery or pickup preferences
IP address
Browser type
Device type
Operating system
App and website usage data
Business name
Product inventory and pricing
Bank account details (for settlements)
Communication history
We process personal data under the following lawful bases:
Contractual necessity: To process orders and provide services
Legitimate interests: Fraud prevention, platform security, and service improvement
Legal compliance: Compliance with applicable New Zealand laws
Consent: Marketing communications and optional cookies
Your information is used to:
Enable ordering, payment, delivery, or pickup
Communicate order updates, service messages, and offers
Prevent fraud and misuse of the platform
Improve functionality and user experience
Meet legal and regulatory requirements
We may share information with:
Partner stores: To fulfill customer orders
Payment processors (e.g., Stripe): For secure transaction handling
Technology providers: Hosting, analytics, and infrastructure services
Authorities: Where required by law
We do not sell or rent personal data to third parties.
We apply reasonable technical and organizational safeguards
All payments are processed by PCI DSS-compliant providers
Go Grocery does not store or process credit/debit card details
No digital platform can guarantee absolute security.
Personal data is retained only as long as necessary to:
Deliver the Service
Fulfill legal obligations
Resolve disputes
Data is securely deleted or anonymized when no longer required.
Under the NZ Privacy Act and GDPR (where applicable), you have the right to:
Access your personal data
Request corrections
Request deletion (subject to legal requirements)
Restrict or object to processing
Withdraw marketing consent
Request data portability
📧 Contact: [email protected]
Go Grocery is not intended for children under the age of 13. We do not knowingly collect data from children. If such data is identified, it will be deleted promptly.
Where personal data is transferred outside New Zealand (e.g., cloud hosting or analytics services), we ensure appropriate safeguards are in place in line with applicable data protection laws.
Go Grocery is a technology platform connecting customers with independent store partners.
Store partners are solely responsible for product quality, expiry dates, fulfillment, and safe handling
Go Grocery does not manufacture, store, or deliver products
Payments are handled by third-party providers
Product disputes, refunds, or substitutions are the responsibility of the store partner
Go Grocery may assist where possible, but final responsibility rests with the vendor.
This Privacy Policy may be updated from time to time. Any changes will be published on the platform with a revised effective date.
For privacy, security, or legal questions:
📧 Email: [email protected]